Refund policy
Return & Refund Policy
At Poppy Charms, we take great pride in the quality of our products. All items are carefully inspected before dispatch. However, if you receive a product with a manufacturing defect, we are happy to assist you with a return or replacement.
Return Eligibility
Returns are accepted only for items with a valid manufacturing defect.
Any claim for return or damage must be made within 2 days of receiving the product.
The item must be unused, in its original condition, and with all original packaging and tags intact.
How to Report a Defect
If you believe your product has a manufacturing defect, please contact us through any of the following channels:
Social Media (Instagram/Facebook Messenger)
Contact Form on our website (visit the Contact section)
Please include the following details when contacting us:
Your Order Number
Clear photos or videos of the defect
A brief description of the issue
Our team will review your request and get back to you as soon as possible.
Refunds & Replacements
Once your return is approved, we will offer you either a replacement or a full refund, depending on product availability.
You may request a replacement or exchange within 2 days of receiving the product.
The replaced or exchanged item will be delivered within 7 days from the date of request approval.
Refunds will be Credited using the original payment method and may take 5–7 business days to reflect in your account.
Non-Returnable Items
We do not accept returns or refunds for:
Items damaged due to misuse or mishandling
Products returned without prior communication
Any issues reported after 2 days of delivery