Shipping policy
Shipping Policy
Thank you for shopping with Poppy Charms. We aim to deliver your orders in a timely and secure manner. Please read our Shipping Policy below for important information regarding order fulfillment and delivery.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
In case of high order volume or unforeseen delays, processing may take slightly longer. We will notify you if there is a significant delay.
2. Shipping Methods & Delivery Time
We offer the following shipping options based on your location:
Standard Delivery : 4–7 business days
Express Delivery (if available): 2–4 business days
Note: Delivery time is estimated and may vary depending on the delivery location, courier service, weather conditions, and other unforeseen factors.
3. Shipping Charges
Shipping costs will be calculated and displayed at checkout.
Free shipping may be offered on certain products or order values during promotional periods.
4. Tracking Information
Once your order is shipped, you will receive a tracking number via WhatsApp, email, or SMS (based on your contact preference).
You can track your order status through the courier’s website or app.
5. International Shipping
If applicable:
We currently offer international shipping to selected countries.
Delivery times and costs will vary depending on the destination.
Customs duties or import taxes (if any) are the responsibility of the customer.
6. Damaged or Lost Packages
If your order arrives damaged or does not arrive at all:
Please contact us within 3 days of delivery (or expected delivery) via WhatsApp, social media, or the contact form on our website.
Provide your order number and any relevant photos or tracking details for faster resolution.
7. Address Accuracy
Please ensure your delivery address is accurate and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete address information.
8. Contact Us
For any shipping-related inquiries, feel free to reach out via:
Social Media (Instagram/Facebook Messenger)
Contact Form on our website under the Contact section